{"id":8050,"date":"2025-07-30T14:48:44","date_gmt":"2025-07-30T12:48:44","guid":{"rendered":"https:\/\/biokema.ch\/?page_id=8050"},"modified":"2025-10-10T10:22:14","modified_gmt":"2025-10-10T08:22:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/biokema.ch\/de\/support\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8050\" class=\"elementor elementor-8050 elementor-8049\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-bd3009c bloc-couleur-cat e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"bd3009c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-7230eb3 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"7230eb3\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-d2f9199 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"d2f9199\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-ff80bf7 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"ff80bf7\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-5fa19ec e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"5fa19ec\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a64add1 elementor-widget elementor-widget-heading\" data-id=\"a64add1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQ-Antworten <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a0fe6b elementor-align-left btn-couleur elementor-widget elementor-widget-button\" data-id=\"7a0fe6b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/support\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 16 16\"><path d=\"m8 16 1.4-1.4L3.8 9H16V7H3.8l5.6-5.6L8 0 0 8l8 8Z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support-Center<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-60533e7 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"60533e7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-738478b e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"738478b\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-585faff e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"585faff\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bc467c6 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"bc467c6\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#produits\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 16 16\"><defs><\/defs><path d=\"M8 0 6.59 1.41 12.17 7H0v2h12.17l-5.58 5.59L8 16l8-8-8-8Z\" class=\"cls-1\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Produktinformationen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a4a8cc elementor-align-left elementor-widget elementor-widget-button\" data-id=\"0a4a8cc\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#commandes-et-comptes\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 16 16\"><defs><\/defs><path d=\"M8 0 6.59 1.41 12.17 7H0v2h12.17l-5.58 5.59L8 16l8-8-8-8Z\" class=\"cls-1\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Bestellungen und Kontoverwaltung<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-004ff0e elementor-align-left elementor-widget elementor-widget-button\" data-id=\"004ff0e\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#livraisons\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 16 16\"><defs><\/defs><path d=\"M8 0 6.59 1.41 12.17 7H0v2h12.17l-5.58 5.59L8 16l8-8-8-8Z\" class=\"cls-1\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Lieferungen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9ccfa1 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"b9ccfa1\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#retours\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 16 16\"><defs><\/defs><path d=\"M8 0 6.59 1.41 12.17 7H0v2h12.17l-5.58 5.59L8 16l8-8-8-8Z\" class=\"cls-1\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">R\u00fccksendungen und Supportanfragen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40a9cfb elementor-align-left elementor-widget elementor-widget-button\" data-id=\"40a9cfb\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#facturation\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 16 16\"><defs><\/defs><path d=\"M8 0 6.59 1.41 12.17 7H0v2h12.17l-5.58 5.59L8 16l8-8-8-8Z\" class=\"cls-1\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Fakturierung und Zahlung<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188fa36 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"188fa36\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 16 16\"><defs><\/defs><path d=\"M8 0 6.59 1.41 12.17 7H0v2h12.17l-5.58 5.59L8 16l8-8-8-8Z\" class=\"cls-1\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt und Support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-f3ae67c e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"f3ae67c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-196c945 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"196c945\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-bd2a960 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"bd2a960\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b7bbbf0 elementor-widget elementor-widget-text-editor\" data-id=\"b7bbbf0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Wenn Sie eine spezielle Anfrage haben oder eine besondere Bearbeitung ben\u00f6tigen, k\u00f6nnen Sie auch unser Support-Formular verwenden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-6447dc3 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"6447dc3\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-415d42c e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"415d42c\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-7eb8479 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"7eb8479\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb4b8c4 elementor-align-left elementor-widget elementor-widget-button\" data-id=\"fb4b8c4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/biokema.ch\/de\/anmeldung\/support\/support-formular\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Calque_1\" viewBox=\"0 0 16 16\"><defs><\/defs><path d=\"M8 0 6.59 1.41 12.17 7H0v2h12.17l-5.58 5.59L8 16l8-8-8-8Z\" class=\"cls-1\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Support-Formular<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-da6d2fb e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"da6d2fb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0db47bc elementor-widget elementor-widget-menu-anchor\" data-id=\"0db47bc\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"produits\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-0ae3695 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"0ae3695\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-0822ff3 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"0822ff3\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-508fa5e elementor-widget elementor-widget-heading\" data-id=\"508fa5e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Produktinformationen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-cc984b4 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"cc984b4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fcb04e5 elementor-widget elementor-widget-n-accordion\" data-id=\"fcb04e5\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2640\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2640\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> Wo kann ich die Verf\u00fcgbarkeit von Produkten sehen, die vor\u00fcbergehend nicht lieferbar sind? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-9552889 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2640\" data-id=\"9552889\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-80c3775 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2640\" data-id=\"80c3775\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-611c3c4 elementor-widget elementor-widget-text-editor\" data-id=\"611c3c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Wenn eines Ihrer Produkte nicht verf\u00fcgbar ist, k\u00f6nnen Sie die voraussichtlichen Wiederbeschaffungsdaten auf unserer Website einsehen. Melden Sie sich dazu mit Ihrem Konto auf biokema.ch an, gehen Sie in Ihren Tier\u00e4rztebereich und w\u00e4hlen Sie den Abschnitt <strong>\u201eLieferengp\u00e4sse\u201c<\/strong>.<\/p><p style=\"font-weight: 400;\">Diese Seite gibt Ihnen einen klaren \u00dcberblick \u00fcber die geplanten Lieferfristen f\u00fcr jedes vor\u00fcbergehend nicht verf\u00fcgbare Produkt.<\/p><p style=\"font-weight: 400;\">Falls Sie noch keinen Zugang zum Tier\u00e4rztebereich haben (separat vom Biokema-Kundenkonto), k\u00f6nnen Sie direkt \u00fcber den Link <strong>\u201eAnmeldung Tier\u00e4rztebereich\u201c<\/strong> oben rechts auf der Website ein Konto erstellen.<\/p><p style=\"font-weight: 400;\">Die meisten unserer Kunden\/innen k\u00f6nnen ihren Zugang mit ihrer beruflichen E-Mail-Adresse in wenigen Klicks aktivieren.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-c3ac31f e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"c3ac31f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f6c108 elementor-widget elementor-widget-menu-anchor\" data-id=\"4f6c108\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"commandes-et-comptes\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-a89b007 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"a89b007\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-6ef3908 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"6ef3908\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb55c42 elementor-widget elementor-widget-heading\" data-id=\"eb55c42\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Bestellungen und Kontoverwaltung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-a3eb0da e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"a3eb0da\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bd23930 elementor-widget elementor-widget-n-accordion\" data-id=\"bd23930\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1980\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1980\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wie er\u00f6ffne ich ein Kundenkonto bei Biokema? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-4a580d0 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1980\" data-id=\"4a580d0\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-8a4b4e1 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1980\" data-id=\"8a4b4e1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7ac76a elementor-widget elementor-widget-text-editor\" data-id=\"d7ac76a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Die Bestellung von Biokema-Produkten ist ausschliesslich Fachpersonen der Tiergesundheit mit einem Kundenkonto vorbehalten. Falls Sie noch kein Kunde sind, kontaktieren Sie bitte unseren Kundenservice, um ein Konto zu er\u00f6ffnen. Dabei k\u00f6nnen berufliche Nachweise (z. B. GLN-Nummer, kantonale Bewilligung usw.) verlangt werden. Sobald Ihr Konto validiert ist, erhalten Sie Ihre Zugangsdaten, um auf unseren Plattformen (z. B. Vetpoint) zu bestellen.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1981\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1981\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wie erstelle oder aktiviere ich ein Konto im Tier\u00e4rztebereich auf biokema.ch? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-16aedf9 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1981\" data-id=\"16aedf9\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-099e90d e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1981\" data-id=\"099e90d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca48c0b elementor-widget elementor-widget-text-editor\" data-id=\"ca48c0b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Der Online-Tier\u00e4rztebereich bietet Ihnen zus\u00e4tzlichen Zugang zu Informationen wie Lieferterminen bei Engp\u00e4ssen, technischen Dokumenten oder Marketingunterlagen.<\/p><p style=\"font-weight: 400;\">Um dorthin zu gelangen, klicken Sie auf das rote Symbol oben rechts auf biokema.ch (Profil-Symbol) und w\u00e4hlen Sie <strong>\u201eAnmeldung Tier\u00e4rztebereich\u201c<\/strong>.<\/p><p style=\"font-weight: 400;\">Wenn Sie bereits ein Biokema-Kundenkonto besitzen, k\u00f6nnen Sie Ihren Webzugang meist mit Ihrer beruflichen E-Mail-Adresse in wenigen Klicks aktivieren. Ansonsten k\u00f6nnen Sie Ihr vollst\u00e4ndiges Login ebenfalls auf dieser Seite erstellen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1982\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1982\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kann ich meine Bestellung nach der Best\u00e4tigung \u00e4ndern oder stornieren? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-2370ff9 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1982\" data-id=\"2370ff9\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-1838b54 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1982\" data-id=\"1838b54\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-07de3d0 elementor-widget elementor-widget-text-editor\" data-id=\"07de3d0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Falls Ihnen ein Fehler unterlaufen ist oder Sie Ihre Meinung ge\u00e4ndert haben, kontaktieren Sie uns bitte so rasch wie m\u00f6glich unter Angabe der Bestellnummer. Der schnellste Weg ist ein <strong>Anruf unter 021 633 31 31<\/strong>.<\/p><p style=\"font-weight: 400;\">Alternativ k\u00f6nnen Sie auch unser <strong>Online-Supportformular nutzen: <a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong>\u00a0oder uns per <strong>E-Mail an info@biokema.ch schreiben<\/strong>.<\/p><p style=\"font-weight: 400;\">Solange die Bestellung noch nicht f\u00fcr den Versand vorbereitet ist, k\u00f6nnen wir diese in der Regel anpassen (Produkte hinzuf\u00fcgen\/entfernen) oder auf Ihren Wunsch hin stornieren.<\/p><p style=\"font-weight: 400;\">Wenn das Paket jedoch bereits unterwegs ist, ist keine \u00c4nderung mehr m\u00f6glich, und es muss gegebenenfalls eine R\u00fccksendung organisiert werden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1983\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1983\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wie kann ich meine Daten (Liefer- oder Rechnungsadresse) aktualisieren? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-d55b863 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1983\" data-id=\"d55b863\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-91256de e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1983\" data-id=\"91256de\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7eac35e elementor-widget elementor-widget-text-editor\" data-id=\"7eac35e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">F\u00fcr \u00c4nderungen Ihrer Kontaktdaten (Adresse, E-Mail, Telefon usw.) bitten wir Sie, <strong>unser Supportformular auszuf\u00fcllen: <a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong><\/p><p style=\"font-weight: 400;\">Bitte \u00fcbermitteln Sie uns diese Informationen vor Ihrer n\u00e4chsten Bestellung, um Liefer- oder Rechnungsfehler zu vermeiden.<\/p><p style=\"font-weight: 400;\">Sie erhalten eine Best\u00e4tigung, sobald die \u00c4nderung vorgenommen wurde.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-425ba1b e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"425ba1b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-090d44c elementor-widget elementor-widget-menu-anchor\" data-id=\"090d44c\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"livraisons\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-41bfe9f e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"41bfe9f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-0c7c136 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"0c7c136\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50dbffc elementor-widget elementor-widget-heading\" data-id=\"50dbffc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lieferungen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-f4fe60c e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"f4fe60c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e017379 elementor-widget elementor-widget-n-accordion\" data-id=\"e017379\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2340\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2340\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Gibt es einen Mindestbestellwert oder Lieferkosten? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-1ec5018 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2340\" data-id=\"1ec5018\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-e8bb488 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2340\" data-id=\"e8bb488\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8373dd5 elementor-widget elementor-widget-text-editor\" data-id=\"8373dd5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>F\u00fcr Bestellungen unter CHF 300.\u2013 fallen Versandkosten von CHF 15.\u2013 an. Ab einem Bestellwert von CHF 300.\u2013 oder mehr ist die Lieferung kostenlos.<\/strong> Falls auf Ihren Wunsch hin ein Produkt separat versandt werden soll, k\u00f6nnen zus\u00e4tzliche Kosten entstehen, ausser es wird anders vereinbart. Bitte wenden Sie sich an Ihren Aussendienstmitarbeiter oder unseren Kundenservice f\u00fcr detaillierte Informationen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2341\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2341\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wie kann ich meine Lieferung verfolgen und was tun bei Versp\u00e4tung oder Nicht-Erhalt? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-4e7bad6 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2341\" data-id=\"4e7bad6\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-72e7a2e e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2341\" data-id=\"72e7a2e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-894ff96 elementor-widget elementor-widget-text-editor\" data-id=\"894ff96\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Falls Ihr Paket nicht innerhalb der \u00fcblichen Lieferfristen eintrifft oder Sie ein Lieferproblem vermuten, bitten wir Sie, unser Supportformular auszuf\u00fcllen: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong><\/p><p style=\"font-weight: 400;\">Wir werden den zust\u00e4ndigen Transportdienstleister (z.\u202fB. Planzer, Leclerc oder einen anderen) kontaktieren, um den Vorfall zu kl\u00e4ren und bei Bedarf eine Ersatzlieferung zu veranlassen.<\/p><p style=\"font-weight: 400;\">In gewissen F\u00e4llen wird die Lieferung automatisch auf den n\u00e4chsten Werktag verschoben.<\/p><p style=\"font-weight: 400;\">Wir informieren Sie, sobald wir eine R\u00fcckmeldung vom Transportdienstleister erhalten.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2342\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2342\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Was passiert, wenn ich bei der Lieferung nicht anwesend bin? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-8c5c244 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2342\" data-id=\"8c5c244\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-32639ad e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2342\" data-id=\"32639ad\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0448433 elementor-widget elementor-widget-text-editor\" data-id=\"0448433\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Falls Sie im Voraus wissen, dass niemand das Paket entgegennehmen kann, teilen Sie uns dies bitte bereits bei der Bestellung mit.<\/p><p style=\"font-weight: 400;\">Sie k\u00f6nnen dies auch \u00fcber unser Supportformular melden: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong>.<\/p><p style=\"font-weight: 400;\">Auf Wunsch k\u00f6nnen wir den Transportdienstleister anweisen, das Paket ohne Unterschrift an einem vereinbarten Ort (z. B. vor dem Eingang) zu hinterlegen. Dies nennt man eine Ablagegenehmigung.<\/p><p style=\"font-weight: 400;\">Ohne Ablagegenehmigung hinterl\u00e4sst der Fahrer bei Abwesenheit eine Benachrichtigung und versucht die Lieferung am n\u00e4chsten Werktag erneut.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2343\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2343\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Was tun mit Mehrwegpaletten nach der Lieferung? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-88d9327 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2343\" data-id=\"88d9327\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-de83e44 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2343\" data-id=\"de83e44\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8e418f1 elementor-widget elementor-widget-text-editor\" data-id=\"8e418f1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Bestimmte Lieferungen, insbesondere grosse oder gek\u00fchlte Sendungen, erfolgen auf Mehrwegpaletten. Diese Paletten sind wiederverwendbar und m\u00fcssen zur\u00fcckgegeben werden.<\/p><p style=\"font-weight: 400;\">Bei Ihrer n\u00e4chsten Biokema-Lieferung k\u00f6nnen Sie sie einfach dem Transporteur wieder mitgeben.<\/p><p style=\"font-weight: 400;\">Falls Sie eine spezifische Abholung organisieren m\u00f6chten oder eine Palette melden wollen, f\u00fcllen Sie bitte unser Supportformular aus: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2344\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2344\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Was tun mit leeren K\u00fchlverpackungen nach der Lieferung? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-dbd2adf e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2344\" data-id=\"dbd2adf\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-4f5eaa4 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2344\" data-id=\"4f5eaa4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-775b70c elementor-widget elementor-widget-text-editor\" data-id=\"775b70c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Bestimmte Produkte (Impfstoffe, temperaturempfindliche Medikamente, Spezialfutter) werden in K\u00fchlverpackungen (K\u00fchlboxen oder Isolierbeh\u00e4lter) geliefert, um die K\u00fchlkette sicherzustellen. Diese Verpackungen sind wiederverwendbar. Bitte entsorgen Sie sie nicht, sondern geben Sie sie dem Transportdienstleister bei einer n\u00e4chsten Lieferung zur\u00fcck.<\/p><p style=\"font-weight: 400;\">Falls Sie unsicher sind oder Elemente (K\u00fchlboxen, K\u00fchlelemente usw.) zur Abholung melden m\u00f6chten, nutzen Sie bitte unser Supportformular: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-ce155cc e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"ce155cc\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-50068fe elementor-widget elementor-widget-menu-anchor\" data-id=\"50068fe\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"retours\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-e976bff e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"e976bff\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-2f41c08 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"2f41c08\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a4e70a elementor-widget elementor-widget-heading\" data-id=\"4a4e70a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00fccksendungen und Supportanfragen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-5b89513 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"5b89513\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3697b35 elementor-widget elementor-widget-n-accordion\" data-id=\"3697b35\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5720\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-5720\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Welche Frist gilt, um ein Problem mit einer Bestellung zu melden? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-0814fb4 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-5720\" data-id=\"0814fb4\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-89bc032 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-5720\" data-id=\"89bc032\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32f0566 elementor-widget elementor-widget-text-editor\" data-id=\"32f0566\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Jede Anfrage im Zusammenhang mit fehlenden, besch\u00e4digten oder fehlerhaften Produkten muss innerhalb von <strong>48 Stunden<\/strong> nach Erhalt der Ware unserem Kundenservice gemeldet werden.<\/p><p style=\"font-weight: 400;\">Zur schnelleren Bearbeitung bitten wir Sie, direkt unser Supportformular auszuf\u00fcllen: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5721\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5721\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Kann ich ein geliefertes Produkt zur\u00fccksenden, wenn ich es nicht behalten m\u00f6chte? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-375cf3e e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-5721\" data-id=\"375cf3e\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-2c495ce e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-5721\" data-id=\"2c495ce\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd88fe0 elementor-widget elementor-widget-text-editor\" data-id=\"dd88fe0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Ja, unter bestimmten Bedingungen. Jede R\u00fccksendung muss vorg\u00e4ngig \u00fcber unser Supportformular validiert werden: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong>. Die R\u00fccksendung muss:<\/p><ul><li style=\"font-weight: 400;\">innerhalb von 8 Tagen nach Erhalt erfolgen<\/li><li style=\"font-weight: 400;\">ein unge\u00f6ffnetes, einwandfreies Produkt in Originalverpackung betreffen<\/li><li style=\"font-weight: 400;\">falls erforderlich, temperaturkontrolliert und mit einem von Biokema SA zugelassenen Transporteur erfolgen<\/li><li style=\"font-weight: 400;\">das ausgef\u00fcllte und von Biokema validierte Formular beilegen<\/li><\/ul><p style=\"font-weight: 400;\">Anfragen, die diese Vorgaben nicht erf\u00fcllen, k\u00f6nnen nicht ber\u00fccksichtigt werden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-64231ab e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"64231ab\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-86bc26d elementor-widget elementor-widget-menu-anchor\" data-id=\"86bc26d\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"facturation\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-1f67662 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"1f67662\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-83e959f e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"83e959f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-753769d elementor-widget elementor-widget-heading\" data-id=\"753769d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fakturierung und Zahlung<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-5d456d0 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"5d456d0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bffbd23 elementor-widget elementor-widget-n-accordion\" data-id=\"bffbd23\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2010\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2010\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Welche Zahlungsfristen gelten? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-3f6c703 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2010\" data-id=\"3f6c703\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-9c95104 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2010\" data-id=\"9c95104\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c574ef elementor-widget elementor-widget-text-editor\" data-id=\"3c574ef\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Sofern nichts anderes vereinbart wurde, sind unsere Rechnungen innerhalb von <strong>30 Tagen netto<\/strong> ab Rechnungsdatum zahlbar. Bei Zahlungsverzug kann automatisch eine Mahnung erfolgen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2011\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2011\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Was tun, wenn ich eine Kopie meiner Rechnung ben\u00f6tige? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-e4ec255 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2011\" data-id=\"e4ec255\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-2906346 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2011\" data-id=\"2906346\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1b2f2 elementor-widget elementor-widget-text-editor\" data-id=\"3e1b2f2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Sie k\u00f6nnen Ihre Rechnungen auch direkt auf der Plattform <strong>VETdata<\/strong> einsehen: vetdata.ch<\/p><p style=\"font-weight: 400;\">Falls Sie ein bestimmtes Duplikat ben\u00f6tigen, bitten wir Sie, unser Supportformular auszuf\u00fcllen: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong>.<\/p><p style=\"font-weight: 400;\">Wir senden Ihnen dann so schnell wie m\u00f6glich eine PDF-Kopie zu.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2012\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2012\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Der Einzahlungsschein fehlt, ist unleserlich oder nicht nutzbar? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-c5674ac e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2012\" data-id=\"c5674ac\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-199ce4c e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-2012\" data-id=\"199ce4c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b25625b elementor-widget elementor-widget-text-editor\" data-id=\"b25625b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Falls der ESR oder QR-Zahlungscode auf Ihrer Rechnung fehlt oder nicht funktioniert, bitten wir Sie, unser Supportformular auszuf\u00fcllen: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong>.<\/p><p style=\"font-weight: 400;\">So k\u00f6nnen wir Ihnen die n\u00f6tigen Bankdaten und\/oder eine neue Rechnung mit QR-Code zusenden.<\/p><p style=\"font-weight: 400;\">Bitte geben Sie in Ihrer Anfrage die Referenz der betroffenen Rechnung an.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-bf9a2dd e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"bf9a2dd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bda1e99 elementor-widget elementor-widget-menu-anchor\" data-id=\"bda1e99\" data-element_type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"contact\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-d45f6db e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"d45f6db\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-9a4301e e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"9a4301e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a8819c elementor-widget elementor-widget-heading\" data-id=\"1a8819c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Kontakt und Support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-580871f e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" data-id=\"580871f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e738e2 elementor-widget elementor-widget-n-accordion\" data-id=\"5e738e2\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-9900\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-9900\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Wie kann ich den Kundenservice von Biokema kontaktieren und welche \u00d6ffnungszeiten gelten? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_ae_slider elementor-element elementor-element-0300e81 e-con-full e-flex ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-9900\" data-id=\"0300e81\" data-element_type=\"container\">\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-b04d448 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-child\" role=\"region\" aria-labelledby=\"e-n-accordion-item-9900\" data-id=\"b04d448\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dcce2b2 elementor-widget elementor-widget-text-editor\" data-id=\"dcce2b2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Sie k\u00f6nnen uns 24\/7 erreichen \u00fcber:<\/p><ul><li style=\"font-weight: 400;\">unser Support-Formular: <strong><a href=\"https:\/\/biokema.ch\/support-formular\">biokema.ch\/support-formular<\/a><\/strong><\/li><li style=\"font-weight: 400;\">per E-Mail: info@biokema.ch<\/li><\/ul><p>Unser Kundenservice ist zudem telefonisch erreichbar unter 021 633 31 31 w\u00e4hrend folgender Zeiten:<\/p><ul><li style=\"font-weight: 400;\">Montag bis Mittwoch: 8:00\u201312:00 und 13:30\u201317:00<\/li><li style=\"font-weight: 400;\">Donnerstag: 8:00\u201311:00 und 13:30\u201317:00<\/li><li style=\"font-weight: 400;\">Freitag: 8:00\u201312:00 und 13:30\u201316:00<\/li><\/ul><p style=\"font-weight: 400;\">Ausserhalb dieser Zeiten k\u00f6nnen Sie jederzeit das Formular nutzen.<\/p><p style=\"font-weight: 400;\">Unser Team ist zweisprachig (Deutsch\/Franz\u00f6sisch) und bietet bei Bedarf auch Support in Italienisch an.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_ae_slider elementor-element elementor-element-3fb3911 e-flex e-con-boxed ae-bg-gallery-type-default e-con e-parent\" data-id=\"3fb3911\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-053228e elementor-widget elementor-widget-spacer\" data-id=\"053228e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQ-Antworten Support-Center Produktinformationen Bestellungen und Kontoverwaltung Lieferungen R\u00fccksendungen und Supportanfragen Fakturierung und Zahlung Kontakt und Support Wenn Sie eine spezielle Anfrage haben oder eine besondere Bearbeitung ben\u00f6tigen, k\u00f6nnen Sie auch unser Support-Formular verwenden. Support-Formular Produktinformationen Wo kann ich die Verf\u00fcgbarkeit von Produkten sehen, die vor\u00fcbergehend nicht lieferbar sind? Wenn eines Ihrer Produkte nicht verf\u00fcgbar ist, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":8856,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-8050","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Biokema SA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/biokema.ch\/de\/support\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Biokema SA\" \/>\n<meta property=\"og:description\" content=\"FAQ-Antworten Support-Center Produktinformationen Bestellungen und Kontoverwaltung Lieferungen R\u00fccksendungen und Supportanfragen Fakturierung und Zahlung Kontakt und Support Wenn Sie eine spezielle Anfrage haben oder eine besondere Bearbeitung ben\u00f6tigen, k\u00f6nnen Sie auch unser Support-Formular verwenden. Support-Formular Produktinformationen Wo kann ich die Verf\u00fcgbarkeit von Produkten sehen, die vor\u00fcbergehend nicht lieferbar sind? 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Support-Formular Produktinformationen Wo kann ich die Verf\u00fcgbarkeit von Produkten sehen, die vor\u00fcbergehend nicht lieferbar sind? 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